You can't call an 800 number and listen to a recorded message without the voice reminding you not to press a number until you hear the selections ."..as our menu has changed."
Does the menu really change? I don't think so but I am too afraid to press a number before I hear all the options for fear that I will lose my place after I have been on hold for 1-2-5-9 minutes.
Then of course when you press the number you have to SAY or ENTER your 19 digit account number. Once completed you anxiously wait for confirmation or I DID NOT UNDERSTAND THE NUMBER, please say or enter your 19 digit number. Once again I dutifully type in the number and press #. Same response, "I can't understand the number.... Please say, Associate". "Associate, Associate, ASSOCIATE!"
Once connected the associate realizes I have to be transferred to another department. It is at this point that I realize I can probably do without.
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