A year ago we purchased a Nespresso cappuccino maker so that Joyce could have her morning froth and cappuccino. Since week three we have been unable to generate milky, creamy froth. Calls and more calls to the troubleshooters had me using different consistencies of milk, washing out this part and that, purging the water from the system, descaling, reprogramming but to no avail. A loaner machine was sent to us but with the same watery result. We spoke to Neil, Barbara, Kim, Natalie, Sarah etc. Each had a different fix, none of them worked. Finally in an unrelated visit to Bloomingdales we spoke to the representative at the coffee bar. She suggested, return the machine, Duh!
Thinking our problems were over we did return the machine and it was exchanged fr a new one. We got the new Nespresso home, had exactly one great and foamy cup of cap and the very next day, back to the soupy brine that is definitely not cappuccino.
We are out of ideas and short of changing the electrical outlets in the kitchen we simply cannot understand how 3 machines all have produced the same lousy coffee!
It is times like this that I wish my genius uncle Phil was still alive. First he'd scold us for spending $300 on a coffee maker and then , he'd fix it.
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