Sunday, January 13, 2013

Sometimes it works

I checked my on line banking satement yesterday to  find that  unbeknownst  to me I was in a Food Lion Store in Raleigh North Carolina on Friday and purchased $150.00 of food. Amazing, as I was also getting my haircut in Stamford CT on Friday!

I called the number on my debit card and was quickly connected to a real person. I gave Maureen, no last names please, my information including my last 4 digits of my social as she made sure, with respect to the operator Lily Tomlin, "that I was the person to whom I am speaking".

We stayed on the phone for 45 minutes as she graciously walked me through the process of reporting a fraud. Luckily it was only $150 and that I caught it early.

She made sure that a new card would be issued by Monday.
I know I shouldn't be so thrilled by the fact that I got a real person, she was very patient and helpful and that the entire episode went seamlessly.

On Friday night I did receive a mysterious message from an institution about a credit card. No names were given and they asked us to call a number and also gave us a reference number. We thought it was a scam. Ironically the scam had already taken place.

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