While we returned from a wonderful trip to Italy and France our luggage decided to stay in sunny Italy at least one more day. While I doubt the two old bags would not see anything more than the tarmac at Rome Airport, they were lost in transit. But not to worry as we were told at the Alitalia office, located just a few steps from the luggage carousel at JFK. Seems like extended vacations for luggage requires an office complete with permanent signage. I'm sure other airlines have the same issue but an office with a constant staff of two people to handle luggage issues?
So we went home armed with the equivalent of a 2000 fax machine print out of our case and invitation to call to check on the whereabouts of our luggage.
Well 24 hours later we still await confirmation that the luggage did return from Italy. Calls to the 800 number, 5 calls, resulted in automated messages that they could not take our call. They were unavailable.
With no where to turn I called my travel agent who sheepishly answered the phone and said he had received my email 2 days ago. I was not happy then over a transportation issue and I continue to be not happy. He offered to help and so we await word on the fate of our luggage.
Recently an Italian asked me the difference between baggage and luggage. When it comes to customer satisfaction it seems that when dealing with luggage, Alitalia has lots of baggage.
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