Our bags did arrive on the 6:30 PM flight from Rome on Monday. However we didn't hear from them , or the airline with an update. I tried no less than 6 times to call the 800 # the friendly agent gave us on Monday as she said te luggage should be to us in 12 hours. All the while I'm sure she was saying to herself that no one at Alitalia answers the phone and a voice message tells me they cannot be reached. With that frustrating bit of news I was sure this was going to be a long ordeal that apparently lots and lots of people go through. So we went to bed at 11:00 having decided to drive out to the airport this morning to try and find our bags. At 11:30 pm, still feeling the effects of jet lag, we got a phone call from the company that was to deliver the bags to the house. Now the way the nice lady explained it Alitalia deals only with reputable delivery serbvices and we sohuld not worry about the luggage we would receive it. I'm thinking DHL, Fed Ex, instead the guy sounded like soem guy, with a checked past, who was going to make a drop. He said he would be to the house in 90 minutes or 1:00 in the morning! Where was he coming from and why at 1:00 in the morning. Luckily the Hapless Yankees were in LA so I got up to watch the game and wait for the drop.
As the van pulled up I noticed no markings on the van, just a van. I decided to go and meet the driver outside. He unloaded the 2 bags and told me he had come from Queens and was on his way to New Haven to drop off more luggage. Well thank goodness for small favors as those poor souls would be awaken at 3:30 AM to have their bags returned to them.
Why the bags could not be delivered during normal hours is beyond me but at least the bags are back from their journey and in tact.
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